Client Contact Assistant
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Job Title : : Client Contact Assistant
Job Reference : : CR331
Location : : Rockhampton, Queensland, Australia
:
Posted on : : Sun Nov 12, 2017
Ad expires : : Tue Dec 12, 2017
Job Type : : Full-time
Experience required : : Any experience
Job category: : Administration
 
 Job Description
CentacareCQ has an opportunity for a number of fulltime or part-time positions as Client Contact Assistant to join their dedicated Client Experience Team, based in Rockhampton.



As the primary contact point for all phone and electronic enquiries, you will provide a range of supports and services to resolve all enquiries received. These may include:

* Booking a service/support;

* Cancelling or amending an existing booking;

* Responding to an enquiry or complaint;

* Connecting the enquiry with others within the organisation as appropriate;

* Provide information about CentacareCQ services or provide referrals to other service providers.



Your duties will include:



Respond to client enquiries (Phone/email etc.)



* Provide direct support to resolve client enquiries (including billing enquires);

* Provide effective customer centred service;

* Receive client complaints and report through RiskMan system;

* Process client credit card payments over the phone.



Scheduling Services



* Follow program/service specific guidelines to arrange services in response to client enquiry;

* Create, adjusting and cancelling client services;

* Assist in rearranging services due to planned and unplanned staff leave.



Provide information



* Internal referrals;

* External referrals.



Applications close end of business 19th November 2017.



Please note: The successful candidate will be required to participate in an Australian Federal Police check and a Working with children check, prior to confirmation of appointment to the position.The successful candidate will also be required to demonstrate entitlement to work in Australia, and to disclose any pre-existing injury or disease which may be adversely affected by undertaking the inherent requirements of the position.



To view further details and to submit an application, please click the "apply now" button.
Ad expires: Tue Dec 12, 2017
 
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